Terms & Conditions
General information
1.
The buyer's specific attention is drawn to the fact that the price may fluctuate depending on the size of the order and if the buyer determines to make an order of 1,000 litres and then later reduces it the buyer’s end price may increase as a result and reflection of the order size.
2.
Orders placed online or over the phone must be delivered to the customer within 2 weeks of the order being placed. If an order is placed and delivery requested after 14 days, then the customer will be contacted by Corrib Oil to arrange a delivery prior to the 14th Day.
3.
Please note that online orders cannot be split between multiple addresses.
Rewards Terms and Conditions
1.
The Promotor of the Corrib Oil Rewards loyalty Scheme in the Republic of Ireland is Corrib Oil Company Ltd.
2.
Points can only be earned while making a purchase. Therefore, your Corrib Oil rewards QR code must be presented to the cashier at the checkout whilst making a purchase or your tag number for orders over the telephone when ordering home heating oil.
3.
1 point will be awarded for every €1 you spend on any item in store with the exception of petrol or diesel. Petrol or diesel purchases earn 1 point for every €10 spend. Special offers will be available occasionally with the purchase of Fuel at participating Corrib Oil Sites. You can redeem your points at Corrib Oil Shops and Supermarkets only as a discount against your purchase directly at checkout. Points cannot be redeemed against Home Heating Oil or at any Corrib Oil Fuel Depot. Points will be deducted for the value of refunds redeemed.
4.
Rewards tags must be registered either by completing form instore or completing form www.corriboil.com or on the Corrib Oil App. Rewards points cannot be redeemed instore unless the rewards tag is registered with your name
5.
The Promoter may vary the periods of when points may be 'saved' and when points may be 'redeemed'. Points will be accumulated on every purchase (excluding restricted items, see point 6 below)
6.
Points cannot be earned in respect of the purchase of the following: Alcohol products (does not affect non-alcoholic items), tobacco products, medicines, infant formula products, phone top ups, phone cards, lottery tickets, deposit Return Scheme deposit fees, vending machine purchases, gift vouchers and saving stamps. Other products may be added or excluded at the discretion of the Promoter or by operation of law.
7.
You will be able to earn points in any participating Corrib Oil Site in the Republic of Ireland.
8.
The Promoter reserves the right to reject any tag if they deem that it has been forged or otherwise tampered with.
9.
In Order to collect points for home heating oil the order must be prepaid on or before delivery by cash, credit/debit card. Points earned from buying home-heating oil can only be redeemed in a Corrib Oil Service Station Shop.
10.
Your Corrib Oil Rewards loyalty scheme tag remains the property of the Promoter and must be surrendered if so requested. The tag can only be used in participating Corrib Oil service stations. The Promoter reserves the right to refuse to issue a membership tag and may terminate or otherwise alter the Corrib Oil Rewards loyalty scheme without prior notice. The Promoter’s decision shall be final and binding in all matters regarding the Corrib Oil Rewards loyalty scheme.
11.
Your Corrib Oil Rewards loyalty scheme, Corrib Oil tag is not a credit, payment or cheque guarantee card.
12.
If you have not made any purchases during a period of 12 months, you may be eliminated from the scheme. You may rejoin the scheme at any time. At your written request, your name can be removed from Corrib Oil Rewards loyalty scheme.
13.
When you register your Rewards tag on www.corriboil.com or the Corrib Oil APP you can view your own personal information and your transaction history.
14.
Points cannot be used in respect of the purchase of Alcohol products.
Smart Gauge Service
•
This service is available to Homeowners Only.
•
By Signing up to this Plan, I agree to allow Corrib Oil Company and/or it's representative to install a Tank Gauge on my home heating oil tank, to monitor the oil levels in my tank and grant permission to Corrib Oil Company and/or it's representative to remove the gauge from my tank in the event of cessation of payment.
•
If I have a Corrib Oil Home Heat Plan, I authorise Corrib Oil to top up my oil automatically in line with my credit terms as required.
•
The Smart Gauge remains the property of Corrib Oil at all times.
•
The Monitoring Service price may be subject to review.
•
Direct debits unpaid/cancelled without notice will result in cessation of monitoring service and gauge being removed.
•
Returned Direct Debits will be subject to a fee.
Gift Cards
1.
These terms and conditions govern the contract entered into between you and Corrib Oil Company UC, Shuttington Holdings UC and H2 Properties UC for the purchase of a gift voucher (Hereafter called a Corrib Oil Gift Card) that can be used in any Corrib Oil store or depot.
2.
Corrib Oil Company UC, Shuttington Holdings UC and H2 Properties UC are all associated companies within the Corrib Oil group of companies and they all trade under the Corrib Oil brand.
3.
In this document, any reference to Corrib Oil, is a reference to all of these three companies as a Corrib Oil Gift Card can be used in any of the nationwide stores or depots belonging to any of these three companies and these three companies are the joint issuers of the Corrib Oil Gift Card.
4.
Corrib Oil has its registered office at Ebi House Galway Technology Park, Parkmore Galway, H91 K2WP. Corrib Oil can be contacted at either its registered office on phone number 1800 267 742 or by e-mail to info@corriboil.com or at the local store/depot near you. You can find the address and telephone number of the local store/ depot near you on the Corrib Oil website at www.corriboil.com/locations.
5.
It is hoped that you will not have any complaints about your Corrib Oil Gift Card but if you do and if the Corrib Oil Gift Card was bought in a Corrib Oil store or depot, the complaint should at the first instance be directed to the local store/ depot where you bought the Corrib Oil Gift Card.
6.
If you are not satisfied with the response you receive from the local store or depot where you bought the Corrib Oil Gift Card or if you bought the Corrib Oil Gift Card online you should either telephone 1800 267 742 or send the details of your complaint along with the identity number of your Corrib Oil Gift Card by email to info@corriboil.com or by post to Corrib Oil Building, Gift Cards Department, Galway Technology Park, Parkmore, Galway, H91 K2WP.
7.
A. A gift voucher is defined at law as “any voucher, coupon or other document or instrument, including in electronic form, that is intended to be used as a substitute for money in the payment, in whole or in part, for goods or services or otherwise exchanged for goods or services;
B. There are some exceptions to this definition of a gift voucher but the Corrib Oil Gift Card bought by you and which is the subject matter of these terms and conditions is a gift voucher as defined above as a Corrib Oil Gift Card has a monetary value (which recorded digitally by reference to the card’s unique 3 digit reference number) which is a legally binding claim on Corrib Oil which has been issued on receipt of funds from you for the purpose of making subsequent payment transactions to Corrib Oil for the purchase of goods. You can find the full definition of a gift voucher in the Consumer Protection Act 2007;
C. Nothing in this agreement is intended to have the effect of contracting out of any of the applicable provisions of the Consumer Protection Act 2007 or the Consumer Rights Act 2022, or any laws or legislation in force in Ireland governing the right of consumers, except to the extent permitted by those acts, laws or legislation;
D. The text of both the Consumer Protection Act 2007 and the Consumer Rights Act 2022 can be found online at https://www.irishstatutebook.ie/.
8.
If you buy a Corrib Oil Gift Card in a Corrib Oil store or depot you will be given a card that can be used in any Corrib Oil store or depot for the purchase of goods as defined in paragraph 16 below.
9.
A. If you buy a Corrib Oil Gift Card online and request a physical gift voucher, then a card will be posted out to you at the address you supply when you buy the physical gift voucher online;
B. Please note that if you order a Corrib Oil Gift Card online but ask for the Corrib Oil Gift Card to be posted out, you will have to provide an address (including an Eircode) to which the Corrib Oil Gift Card should be sent;
C. Provided that if Corrib Oil posts out the Corrib Oil Gift Card to the address given by you, Corrib Oil will have no responsibility and liability if the Corrib Oil Gift Card does not arrive at that address.
10.
If you buy the Corrib Oil Gift Card online and do not request a physical Corrib Oil Gift Card and instead request a digital Corrib Oil Gift Card you will receive a digital gift card in the inbox specified by you which can be used online or at any one of our Corrib Oil Stores or Depots. You can specify that the digital Corrib Oil Gift Card should appear straight away or you can nominate a date on which it should appear ie. Someone’s birthday if the digital Corrib Oil Gift Card is being bought as a gift.
11.
A. When you buy the Corrib Oil Gift Card you will have to specify the value you want the Corrib Oil Gift Card to have. This can be any amount between €20 and €10,000;
B. With the exception of the circumstances set out in paragraph 13 and 14 below this is the amount that the Corrib Oil Gift Card will cost you;
C. When you tell Corrib Oil what value you want on the Corrib Oil Gift Card this amount of money will be loaded onto the Corrib Oil Gift Card and will be recorded digitally by reference to the card’s unique 3 digit reference number as being the monetary value of that card;
D. The monetary value loaded onto the Corrib Oil Gift Card will be the amount of money that will be available to spend with that Corrib Oil Gift Card;
E. The amount of any purchases you make with the Corrib Oil Gift Card will be deducted from the value on the Corrib Oil Gift Card;
F. Whenever you have a transaction with Corrib Oil you will be issued with a transaction receipt which will outline the amount of the transaction undertaken and the balance remaining.
G. Corrib Oil does reserve the right at all times to require you to produce anti money laundering documents if Corrib Oil or any of its employees feel that the circumstances require the same.
12.
If you buy a Corrib Oil Gift Card online and whether it is a physical or digital Corrib Oil Gift Card you will have the option of having a personalized message sent to the person for whom you have bought the card. Corrib Oil reserves the right, at its absolute discretion, to refuse to send personalized messages with a Corrib Oil Gift Card if it believes that the requested message is offensive, obscene, immoral, or unlawful.
13.
If you order the Corrib Oil Gift Card online you must note that you will be responsible for the costs of your own connection to the Internet as charged to you by your own Internet service provider.
14.
A. A Corrib Oil Gift Card is only valid after it has been loaded and activated by Corrib Oil;
B. A Corrib Oil Gift Card bought in a Corrib Oil store or depot will be loaded and activated on purchase;
C. A Corrib Oil Gift Card bought online and posted out will be loaded and activated in transit and will be ready to use once it arrives ;
D. A digital Corrib Oil Gift Card online will be loaded and activated once the account setup process has completed and the payment for the same has been received by Corrib Oil.
15.
A. Physical or digital Corrib Oil Gift Cards will only work in a Corrib Oil store, depot or www.corriboil.com and are not compatible with the systems of any other traders or businesses;
B. As appropriate you can use Corrib Oil Gift Card to buy goods as defined in this paragraph 15 at any Corrib Oil store or depot or on online;
C. For the purpose of this paragraph 15 and these terms and conditions, the goods you can buy with the Corrib Oil Gift Card are the normal range of heating oil, fuel, goods or services supplied by Corrib Oil but with the exception of further purchases of Corrib Oil Gift Card or any services provided in a Corrib Oil store or depot by a third party supplier and/or vending machine sales;
D. The date you bought the Corrib Oil Gift Card will be shown on the receipt, either physical or digital, for the purchase of the Corrib Oil Gift Card;
E. The Corrib Oil Gift Card will be valid for a full five years from the date on which the Corrib Oil Gift Card was bought as shown on the receipt. This means that if you are buying the Corrib Oil Gift Card as a present for someone you should also give them the receipt so they know how long the Corrib Oil Gift Card is redeemable;
F. Please note that you are not required to use all of the money on the Corrib Oil Gift Card in a single transaction;
G. Please note that cash change is not given on purchases made with a Corrib Oil Gift Card. Any remaining balance on your Corrib Oil Gift Card may be used against future purchases;
H. Please note that if you own more than one Corrib Oil Gift Card there is no limit on the number of Corrib Oil Gift Cards you can use in any single transaction;
I. You can check the balance on your Corrib Oil Gift Card at the till in any Corrib Oil store or depot or if you have a Corrib Oil account and your digital Corrib Oil Gift Card is sent to the same email address, then it will be visible on your Corrib Oil app.
16.
A. Please note that if you give, sell or otherwise transfer your Corrib Oil Gift Card to someone else, then that someone else shall be entitled to use that Corrib Oil Gift Card and have all of the rights relating to that Corrib Oil Gift Card as if they were you but once you have given, sold or otherwise transferred that Corrib Oil Gift Card to that person you will no longer have any entitlement to use the Corrib Oil Gift Card;
B. Please note that in these circumstances Corrib Oil has no duty of care to you to investigate whether the gift voucher was properly given, sold or otherwise transferred by you to that other person.
17.
A. If you buy a Corrib Oil Gift Card, in a Corrib Oil store or depot using cash, Corrib Oil will not need to access and will not use any of your personal data as set out in Data Protection Act 1988 to 2003, the Data Protection Act 2018, the GDPR (Hereafter collectively Data Protection Legislation);
B. If you provide Corrib Oil with any personal data belonging to any other person than yourself for the purpose of including a message to accompany the Corrib Oil Gift Card per paragraph 12 above or for the purpose of sending that card to that other person’s address (whether postal or digital) , you hereby warrant to Corrib Oil that you have all necessary consents from that person to provide that data to Corrib Oil for such purpose;
C. If you buy a Corrib Oil Gift Card online or in a Corrib Oil store or depot and pay for it using it using any electronic means then your personal data will be required to be processed for the purpose of processing that electronic payment and/ or maintaining your electronic account with Corrib Oil and then Corrib Oil will, subject to legal requirements, use any personal data supplied only as is necessary for those purposes;
D. The processing of all your personal data will be at all time subject to Data Protection Legislation and will be dealt with as per Corrib Oil's data protection policy as set out on its website at www.corriboil.com;
E. You at all times have all of the rights of a data subject as set out in the Corrib Oil data protection policy and Data Protection Legislation to include the right to request Corrib Oil for a copy of your personal data retained by Corrib Oil and the right to request the Corrib Oil to correct any incorrect personal data about you held by the Corrib Oil.
18.
A. If you have bought a physical or digital Corrib Oil Gift Card online, you have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of receipt of the Corrib Oil Gift Card;
B. To exercise the right to cancel, you must inform Corrib Oil of your decision to cancel this contract by an unequivocal statement such as an e-mail or a letter sent by post. You may use the attached cancellation form but it is not obligatory;
C. The e-mail address to which you should send any such e-mail is info@corriboil.com and the postal address to which you should send it and send any such letter is Corrib Oil Building, Gift Cards Department, Galway Technology Park, Parkmore, Galway, H91 K2WP ;
D. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired;
E. If you cancel this contract, Corrib Oil will reimburse you the unspent balance of the amount of monetary value originally loaded onto your Corrib Oil Gift Card as per paragraph 11 above. This reimbursement will be made without undue delay and in any event not later than 14 days from the day on which Corrib Oil receives the returned Corrib Oil Gift Card. Corrib Oil will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event you will not incur any fees as a result of such reimbursement;
F. Corrib Oil is under a legal obligation to supply digital content to the digital Corrib Oil Gift Card that is in conformity with these terms and conditions and if Corrib Oil fails to do so you do have a right to cancel this contract as set out in the Consumer Rights Act 2022.
MODEL CANCELLATION FORM
[Complete and return this form only if you wish to cancel the contract.]
To [here the trader's name, geographical address and e-mail address are to be inserted by the trader]:
I/We [*] hereby give notice that I/we [*] cancel my/our [*] contract of sale of the following goods[*]/for the provision of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) [only if this form is notified on paper],
Date
19.
A. You must be an adult over the age of 18 to buy a Corrib Oil Gift Card. By agreeing to these terms and conditions you are telling Corrib Oil that you are over 18;
B. Your Corrib Oil Gift Card is the same as cash and should be treated accordingly;
C. You become the owner of your Corrib Oil Gift Card once it is activated and the risk of loss of the monetary value of the gift card is transferred from that time to you or to any third party to whom you have transferred the Corrib Oil Gift Card as per paragraph 16 above;
D. Corrib Oil will not be liable for lost, stolen or fraudulently used Corrib Oil Gift Cards or Corrib Oil Gift Cards that are so damaged (provided such damage is not caused by Corrib Oil) that they cannot be read by the appropriate machinery used by Corrib Oil for this purpose;
E. Corrib Oil may at its absolute discretion choose to replace a lost or damaged Corrib Oil Gift Card and if it chooses to do so the replacement Corrib Oil Gift Card will expire 5 years from the date of issue;
F. Corrib Oil reserves the right to cancel a Corrib Oil Gift Card at any time where the payment for the purchase of that Corrib Oil Gift Card has been cancelled, reversed or does not process;
G. Corrib Oil employs the most up to date security systems on its digital services but it is also your responsibility to protect your account details, username and password and if you disclose, whether by commission or omission, any or all of your account details, username and password to any other person, then Corrib Oil has no loss has no liability for any losses suffered by you;
H. Please note that these terms and conditions relate only to the purchase of your Corrib Oil Gift Card and the use of your Corrib Oil Gift Card. They do not relate to any purchases that you make in the future using your Corrib Oil Gift Card as any such purchases will be a new contract with Corrib Oil and will be subject to the terms and conditions in any such new contract;
I. Corrib Oil reserves the right to amend these terms and conditions from time to time where necessary. Notice will be given of such changes where possible. Any such change will not affect any contract that you have already entered into with Corrib Oil;
J. To the extent permissible by the Consumer Protection Act 2007 or the Consumer Rights Act 2022, or any laws or legislation in force in Ireland governing the right of consumers, Corrib Oil shall be under no liability whatever to you for any indirect loss and/or expense (including loss of profit) suffered by you arising out of a breach by Corrib Oil of these terms and conditions;
K. In the event of any breach of these terms and conditions by Corrib Oil and to the extent permissible by the Consumer Protection Act 2007 or the Consumer Rights Act 2022, or any laws or legislation in force in Ireland governing the right of consumers, your remedies shall be limited to damages and subject as above under no circumstances shall Corrib Oil’s liability of exceed the cost to you of the Corrib Oil Gift Card as per paragraphs 11 above;
L. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired;
M. These terms and conditions and any contract to which they apply shall be governed by the laws of Ireland and are subject to the jurisdiction of the courts of Ireland.